• Differentiated Operator and Administrator desktops
• Custom electronic submission proformas
• Simple camera snapshot tool, for including images in reports
• Report recipients are monitored for report reading and acknowledgement
• Direct managerial communication with surveillance operators throughout the enterprise
• Centralised management of incidents
• Rapid communication of incident details
• Formal means of managing incidents

The Incident Database is a means for DSS users to electronically manage “incidents” from a central database, using an Incidents desktop within the catSite software interface. It is designed primarily for surveillance reporting and notification between retail stores in a large Group, but may also be used as a general management tool. It addresses both criminal incidents (shoplifting, fraud, etc) and operational incidents (health and safety violations, standard procedures, etc).